Uhelp – SaaS Helpdesk Support Ticket System

Features

The Features page lists all "application-defined" features that can be assigned to subscription plans. These features are pre-seeded in the database.

Sl. No: Serial number for easy reference.
Feature Name: Internal name of the feature (e.g., Customizable Header and Icon).
Description: A brief explanation of what the feature offers or enables.
Display Name: Display Name will be shown on the pricing page for this particular feature.
Ex: Customizable Header and Icon is the feature name, for this if display name is set to Chat UI Customization then in pricing page Display name will be shown i.e; Chat UI Customization
Status: Indicates whether the feature is active or off:
- If active, the feature will be visible and selectable when creating or updating a pricing plan.
- If off, the feature will be hidden from the pricing plan feature selection interface.

This setup ensures that only valid and currently supported features are offered as part of user subscription plans.

List of Features

The following table outlines the key features available in the LivaChat-Saas system. These can be assigned to subscription plans as needed:

#	Feature Name	Description
1	Two-Factor-Authentication	Adds an extra layer of security by requiring users to enter a verification code (sent to their email) in addition to their password during login.
2	Ticket Management	Converts customer queries into support tickets, allowing teams to track, prioritize, and resolve issues efficiently from a centralized helpdesk system.
3	Agents Create	Allows admin to add and manage support agents who can respond to customer chats.
4	Roles Create	Allows admin to add and manage support roles who can be created.
5	Live Chat	A default feature that provides real-time messaging between users and support agents through the chat interface.
6	Automatic response	Sends pre-set bot replies automatically to user messages.
7	Canned Responses	Pre-written replies that agents can quickly send to users to save time and ensure consistent communication.
8	Custom CSS & JS	Allows adding custom styles and scripts to customize the application’s look and functionality.
9	Reports	Provides detailed summaries and analytics about chat activities, agent performance, and user interactions.
10	Employee Activity	Monitors and displays the actions and performance of support agents within the application.
11	Storage Limit	Handles the amount of storage used for images and documents within chats and tickets.
12	Languages	Manages multiple language options to support localization of the chat interface and application content.
13	Operating hours	Defines the time periods when live chat support is available to users.

Only features marked as active in the system will be shown during pricing plan configuration.