Features
Uhelp Features
Explore Uhelp’s core features designed to simplify customer support, streamline IT service management, and enhance ticketing workflows for businesses of all sizes.
Text Generation using Gemini
Draft smart replies and content with Gemini-powered AI.
Translate
Translate tickets and replies instantly into multiple languages.
Payments
Connect payment flows and track billing-related support.
Custom Invoice
Generate branded invoices directly from your helpdesk.
Live Chat
Chat with visitors and customers in real time.
Bot Response
Answer common questions automatically with smart bots.
Twilio
Send SMS alerts and updates through Twilio integration.
Ticket Draft
Save drafts while agents compose detailed responses.
Ticketing System
End-to-end ticket lifecycle from creation to resolution.
Two-Factor Authentication
Protect accounts with an extra layer of login security.
Read Receipts
See when customers open and read your replies.
Agent Rating
Collect feedback and ratings for every agent interaction.
Custom CSS & JS
Inject your own styles and scripts for full branding control.
LTR to RTL
Switch layouts from left-to-right to right-to-left instantly.
Reports
Visual dashboards and exportable performance reports.
Google Analytics
Track page views and conversions directly from GA.
Live Notifications
Instant alerts for new tickets, updates, and mentions.
Custom Notifications
Define who gets notified for each event or rule.
Email To Ticket
Automatically turn incoming emails into trackable tickets.
Securities
Security settings to safeguard data and user access.
Theme Settings
Customize colors, logos, and layout for your brand.
Force SSL
Enforce HTTPS across the entire application.
Automations
Automate repetitive tasks using rules and triggers.
Email Templates
Create reusable, branded email replies for your team.
Business Hours
Define working hours for SLAs and auto-responses.
Ticket History
View every action and status change for each ticket.
Canned Response
Send predefined answers to FAQs with one click.
Custom Fields
Capture extra ticket data with flexible custom fields.
Guest Ticket
Allow users to submit tickets without creating an account.
KnowledgeBase
Publish help articles so customers can self-serve.
Announcements
Share product updates, outages, and news in one place.
Dark Mode
Comfortable dark theme for late-night support sessions.
Ticket Assign
Assign tickets to the right agent or team automatically.
Contact Form
Embed forms on your site that create tickets automatically.
Roles & Permissions
Control who can view, edit, or manage specific modules.
External Chat
Connect third-party chat widgets into your helpdesk flow.
Captcha
Protect forms from spam with CAPTCHA verification.
IP Address
Log and review IP addresses for security and audits.
FAQ’s
Quick FAQ section with answers to common questions.
Translations
Manage UI and content translations for global teams.
Assign Activity
Audit log showing who assigned tickets and when.
Ticket Creation Restriction
Limit rapid ticket creation to prevent abuse and spam.
Ticket Replies Restriction
Throttle continuous replies to keep conversations healthy.
Categories & Sub-Categories
Organize tickets in structured categories and sub-categories.
Customer Ticket History
See every ticket a customer has ever created in one view.
Global Tickets
Search and manage tickets across all departments at once.
Clear Application Cache
Admin tool to quickly clear cached data and configs.
Social Logins
Let users sign in with Google, Facebook, and more.
Employee Username Privacy
Hide internal usernames from external customers.
Languages
Support your team and customers in multiple languages.
Under Maintenance
Show a maintenance page while you deploy updates.
Automation Functions
Use prebuilt actions to power advanced workflows.
File Import
Bulk-import customers, tickets, or settings from files.
User Groups
Segment customers and agents into flexible groups.
Sidemenu Icon Style
Customize how icons appear in the sidebar navigation.
Trashed Tickets
Soft-delete tickets and restore them when needed.
Manual Datatable Refresh
Refresh ticket lists on demand without reloading the page.
Languages with RTL
Full language support including RTL scripts and layouts.
Infinite Scrolling
Load more tickets seamlessly as you scroll the list.
Collision Detection
Detect when multiple agents are working on the same ticket.
Articles
Create and organize help center articles for customers.
Total App Users
Satisfied Clients
Verified Customers
