We Customize Uhelp for Smarter Support
Track and Manage Support Tickets Easily
Uhelp lets you track, sort, and manage all support tickets in one place for faster responses and organized workflows.
Automations & Collaboration Tools
Automate repetitive tasks, assign tickets, and collaborate with your team for seamless customer support.
Live Chat for Real-Time Customer Support
Communicate instantly with customers through UHelp’s live chat to resolve issues faster and boost satisfaction.
Uhelp Features
Who Should Use Uhelp?
Uhelp is built for teams that need a modern, open-source helpdesk and IT support ticketing system. Whether you’re running a SaaS product, supporting clients as an agency, or managing internal IT requests, Uhelp keeps tickets organized, streamlines workflows, and makes customer support easier for everyone.
Main Features
Uhelp Main Features
Explore Uhelp’s core features designed to simplify customer support, streamline IT service management, and enhance ticketing workflows for businesses of all sizes.
AI
Smart automation and AI-powered assistance.
Translate
Multi-language support for global teams.
Payment Gateway
Seamless payment & billing support.
Live Chat
Real-time support for customers.
Bot Response
Automated replies for faster resolution.
Twilio
SMS & voice notifications via Twilio.
Cloud Storage
Store files securely using S3 / Storj.
Email To Ticket
Convert emails into support tickets.
2FA
Enhance security with 2FA login.
Automation
Automate workflows, rules & triggers.
Technologies
Uhelp Technologies
Uhelp is built on a modern, scalable open-source tech stack that powers our help desk and IT support ticketing system - delivering fast, secure, and flexible customer support and service desk workflows for businesses of all sizes.
Screenshots
Uhelp Screenshots
Explore screenshots of the Uhelp support portal, agent dashboard, and ticket workflows in one place for a quick glimpse of how Uhelp streamlines customer support.
Core Features
The Best Open Source Ticketing & Help Desk System
Discover the best open source support ticket system for businesses of all sizes. Our platform offers powerful, customizable tools for customer support, IT service desks, and contact centers—streamlining communication and resolving issues faster.
Get Started
Why Choose Us?
Open-Source Uhelp SaaS vs Traditional SaaS
Uhelp’s open-source helpdesk SaaS lets you tailor, extend, and scale your support stack while keeping costs lower than most traditional helpdesk platforms.
| Feature | Traditional SaaS | Uhelp SaaS |
|---|---|---|
| Data Ownership | Vendor controls your data | You fully own your data |
| Hosting Options | Vendor cloud only | Self-host |
| Pricing Model | Recurring monthly fees | One-time payment |
| Customization | Limited by vendor | Full access to source code |
| Integrations | Official integrations only | Build custom integrations |
| Long-term Cost | Higher over time | Lower total cost |
FAQs
Frequently Asked Questions
Discover the best open source support ticket system for businesses of all sizes. Our platform offers powerful, customizable tools for customer support, IT service desks, and contact centers—streamlining communication and resolving issues faster.
View DemoYes, you can use Uhelp SaaS Kit forever after purchase. No recurring charges.
You get 6 months of premium support included. This covers bug fixes, usage guidance, and technical help.
Yes! You can extend support any time through your Envato account. Learn how to renew support
You can enable two-factor authentication (2FA) by configuring the security settings in the Livachat admin panel. 2FA will require users to verify their identity by entering a unique code sent to their registered device, adding an extra layer of security to user accounts.
Yes, you’ll receive all future updates free of charge via Envato Market.
Pricing
Simple & Transparent Pricing
The Regular License is ideal for personal, internal, or one-off projects. The Extended License is for monetized apps, SaaS, or paid-user services. Both include updates and support, and you can upgrade anytime as your needs grow.
- Free future updates
- 6 Months Developer Support
- Paying End Users
- Free future updates
- 6 Months Developer Support
- Paying End Users
